Mindset Maintenance CIC Refund Policy

At Mindset Maintenance CIC, we are committed to supporting our community and providing enriching  experiences through our events. As a non-profit organisation, we operate on limited resources, and  therefore, we have implemented a no-refund policy. We kindly ask for your understanding and  cooperation in this matter. 

1. No Refunds: Once a ticket has been purchased for our event, it is non-refundable. We are  unable to process refunds for any reason, including changes in personal circumstances or  scheduling conflicts. Your ticket purchase goes directly towards supporting our mission and the  delivery of our programs. 

2. Passing Tickets to Someone in Need: Instead of seeking a refund, we highly encourage you to  pass on your ticket to someone who would benefit from attending our event. By gifting or  selling your ticket at face value, you can help us ensure that individuals in need have the  opportunity to participate in our community 

a. Gifting or Selling at Face Value: If you are unable to attend the event, we kindly request that you  consider gifting or selling your ticket to another person in need at face value. This means you should not  charge more than the original purchase price of the ticket. 

b. Utilising the Waiting List Option on Eventbrite: Alternatively, if you are unable to find someone  directly, you can use the waiting list option on Eventbrite to offer your ticket to those interested. This  way, someone on the waiting list can take your place, ensuring the ticket doesn't go to waste. 

3. Whilst every effort is made to ensure that the full, advertised billed performances take place, Mindset  Maintenance CIC reserves the right to change the published bill and/or running times without  notification. This includes, but is not limited to, speakers and billed attractions. Tickets are for the  Event and not a specific artist. 

We appreciate your support and commitment to our mission. By choosing to pass on your ticket to  someone in need, you play an important role in fostering inclusivity within our community.

If you have any questions or concerns regarding this policy, please feel free to contact our support team  at info@mindset-maintenance.co.uk . We are here to assist you and provide any necessary guidance. 

Thank you for your understanding and for being a valued member of Mindset Maintenance CIC. Date: 06/06/2024